What is covered in my softener warranty?

Please note the following conditions for your water softener warranty, along with exclusions not covered by the warranty:

Water pressure: Damage caused by high water pressure is not covered. If your daytime water pressure exceeds 3.5 bar (50psi), we recommend fitting a 5-bar pressure limiting valve.

Mains water supply only: The softener is designed for use with a mains potable water supply only.

Debris in water: Water debris is often due to local authority work. If notified in advance by your water provider, place your softener into ‘bypass’ and turn the power off.

Salt build-up: Salt build-up in the bottom of the compartment is the customer’s responsibility. Ensure you use high-quality salt.

Installation issues: Callouts for incorrect installation are not covered.

Salt use: Use the correct high-purity, food grade A softener salt only and ensure the softener doesn’t run out of salt. Damage caused by using the wrong salt or allowing the unit to run out of salt is not covered.

Approved hoses: Only use food-grade hoses with your softener. Do not use washing

machine hoses under any circumstances.

Water quality: Issues caused by aggressive water, resin degradation, or chlorine

damage are not covered.

Plumbing: Do not hard-plumb the softener with solid copper pipes.

Installation kit: The installation kit, including the Rapid-Fit Bypass, is covered by a

12-month parts exchange warranty only.

Repairs: Repairs due to incorrect installation, misuse, or damage are not covered.

Missed or late-cancelled appointments may incur charges.

Faults: If a fault occurs, place the softener into bypass and turn the power off.

Hot water: Your softener is only suitable for temperatures up to 49°C. If you require

a hot water softener please contact us on 01986 784759 to explore our range of

hot water softeners.

Please note, callouts within the warranty period caused by external factors

affecting the softener may result in charges.

This does not affect your statutory rights.